3 WAYS OUR CHEVROLET SERVICE DEPARTMENT IS BETTER-SERVING OUR CUSTOMERS

April 29th, 2020 by

During these unprecedented times, it is overwhelming to know whether the businesses you need to reach to handle your essential tasks will be open for business or if they are taking precautions for sanitization. As we adjust to the “new normal” in our community, the team at Serra Chevrolet Akron is here, open for business, and making modifications to our day-to-day business to ensure that our staff and customers are safe and protected and that our business is adhering to CDC and WHO protocols. If you are in need of Chevrolet service, our experts are here to help you through your routine maintenance of repairs. Here’s how the Serra Chevrolet Akron team is shifting our business as usual to ensure that we’re offering the highest levels of service and protection during the COVID-19 pandemic.

After Hours Key Drop

At Serra Chevrolet Akron, we’re providing contact-free car care options to our normal business practices to ensure that our customers are comfortable with their service process and limiting their exposure to our staff and other patrons. We are now providing after hours key drop for our service customers! When you have a service appointment scheduled, you can simply leave your keys in our dropbox and a member of our service team will reach out regarding the status of your vehicle service. Take advantage of these contactless car care options we’re offering for your safety today!

Maintenance Home Pickup Services

We know that during the time of social distancing and quarantining because of COVID-19 that our customers want to limit the amount of times they have to leave their home to go to essential businesses. However, your vehicle’s routine maintenance isn’t going to be any less necessary during this time. That’s why Serra Chevrolet Akron is providing home pickup services for our service customers! We’ll come to you to bring your vehicle in for service and bring it to you once it’s complete. We’re actively disinfecting every car that comes into our service bay and utilizing personal protection equipment to minimize the contact that occurs with your vehicle to keep you safe!

Online Service Scheduling

As always, Serra Chevrolet Akron is committed to providing a hassle-free, convenient service experience for our customers. With our customers spending more time at home and spending more time on their cellphones, our online service scheduler is the perfect tool to make getting your oil changed, tire rotations, and other routine maintenance and repairs scheduled at our Chevrolet dealership in Akron. Schedule a service appointment with just a few clicks of a button on your phone now to maintain your vehicle’s health during these strange times.

While many of our lives have been impacted by the COVID-19 pandemic and our daily routines have changed, Serra Chevrolet Akron’s quality of service and commitment to our customers has not wavered. As an essential business, we are committed to maintaining our customer service while providing contact-free car care options to our customers. Disinfecting and sanitizing have become a part of our daily routine and we’re committed to your safety throughout these difficult times. For all of your routine maintenance and repairs on your Chevrolet today and everyday, consider Serra Chevrolet Akron for all of your service needs! For questions on what we’re doing to keep our dealership safe, learn more about our COVID-19 response and commitment to our valued customers.

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